The Alternative Contact feature allows you to specify another extension that incoming callers can easily and quickly speak with in the case that you are not currently available.

Your webmail interface contains many features that are connected to your fastmetrics™ phone system. We call this unified communication. Alternative Contact is just one of these many features.

 

If you have Pronto installed, you can set up Alternative Number / Contact from there also.

To set up your Alternative Contact using Pronto:

• Log into your web interface as described above, mail.yourdomain .com/pronto/

• Click in Preferences in the Pronto interface as illustrated in this diagram.

Note - the Preferences button is circled in red in the upper right corner of this diagram.

 

 

• Now click in the Call Control entry in the left colum.
• Then click in the Settings tab at the top left of the window.
• In the Alternative Contact field in the center of the window enter the extension that you wish you calls forwarded to when incoming callers press 9.
• Then click Update to save your changes.

To set up your alternative contact using Lookout:

• Log into your web interface as described above, specifying Lookout as your webmail interface.
• Click in Call Control in the Lookout Interface as illustrated in this diagram.

Note - the Call Control button is circled in red in the top center of this diagram.

 

 

• Click in the Settings tab at the top center of the window.
• In the Alternative Contact field in the center of the window enter the extension that you wish you calls forwarded to when incoming callers press 9.
• Then click Save to save your changes.