Knowledge Base

Welcome to your new phone system

You now have access to telephony from two integrated devices:

1. Your regular handset.
2. Soft phone in Pronto.

From the Pronto menu bar:

• Click on Preferences.

Pronto Call Control Settings

From Pronto Settings window:

• Select Call Control.

Note that in the right pane of Pronto Settings window, we have now exposed tabbed panes for:

• Voice Mail
• Simultaneous Ring
• Divert Calls
• Block Calls
• Custom Ringback

The following steps will explain how to configure those tabbed panes...

• After

  If this option is selected, then the voicemail application will be started after the specified period of time, or immediately, if your account has no registered device.

• On Busy

  If this option is selected, then the voicemail application will be started if any of your devices return the "busy" (486) or "busy everywhere/DND" (600) or "Declined" (603) code

• On Error

  If this option is selected, then the voicemail application will be started if the call fails for any reason other than "no answer", "no response", "busy", "busy everywhere", "declined"

• Status Enabled

  When this option is enabled, the incoming call causes your registered devices to ring. If you do not answer within the specified period of time, the call is "forked" to some other address (device, person, application), while your devices continue to ring.

• After

  Use this option to specify for how long the system will ring your own devices before it starts to "fork" to other addresses.

• Fork to

  Specify one or several phone numbers or E-mail addresses to direct the incoming call to. You can use this feature to "fork" your calls to your mobile phone, to your assistant, etc.

• Status Enabled

  When this option is enabled, the settings in this page take effect.

• When

  Use this setting to specify when Call Diversion or Call Forwarding should take place. To learn if the current time is your "afterhours" or "work hours" time, use your calendar.

• To

  Use this setting to specify where incoming calls should be diverted to:

  • Voice Mail - divert calls to voicemail.
  • other - divert calls to a specified address (E-mail or number).
  • busy signal - the signal is rejected with this rule.

• Status Enabled

  When this option is enabled, the settings in this page take effect.

• From: blacklisted addresses

  Block numbers and addresses included in the Blocked Address Book.

• Fork to

  Use this setting to specify where blocks calls should be diverted to:

  • Voice Mail - redirect blocked calls to the Voice Mail.
  • busy signal - blocked calls are rejected with this rule.

• Default

  Select the language for your default ring back.

• Custom Ringback

  Select Upload File to upload your own custom recording - a .WAV file from your computer.

Pronto Dialer Settings

From Pronto Settings window:

• Select Dialer.

In the next section we describe some of these Dialer settings...

Pronto Dialer Settings

• Incoming Calls

  Specify availability for incoming calls.

  • (enable/disable)
  • silent
  • busy
  • do not disturb

     

• Outgoing Calls via
  • Dialer Panel
  • All Devices

  The default is Dialer Panel.

• Log level

  The default is (-1).

• Dialer interface
  • Basic
  • Advanced

    With advanced there are more options available in the Telephony module.

    Additional options include a redirect button for incoming calls, a transfer button, and custom buttons.

   

  The default is Basic.

Click Update to save changes.

From the Pronto main window:

• Click Call Control from the options bar in upper right portion of Pronto main window.

Within the Call Control settings window:

• Click the Settings tab.
• Enter your desired home number in the Home PSTN Number field.
• If you do not set a home number, or are dialing from a different number, check voicemail from any phone by dialing your direct number and pressing #. You will then be prompted for your PIN.
• Set Alternative Contact (Number):

  Use LookOut to configure an Alternative Contact. If a caller presses 9 in the voicemail menu, they are transferred to your Alternative Contact.

  For example, set your receptionist, operator or company directory.

  Callers can transfer here if they do not want to leave a voicemail, by pressing 9 in the menu.

• Click Save.

Pronto Audio Settings

From Pronto Inbox:

• Right click in the inbox area.
• Select Settings from the drop down menu.

• Select the microphone tab from the list of tabs at bottom of window.
• Adjust Volume as desired.
• Place a check in the Reduce Echo box if experiencing echoes.