| Troubleshooting AstraSync on Blackberry |
|
If your Blackberry does not look something like this, please follow the steps in this guide to re-synchronize your device with our server. 
Scroll down using the track ball and select Options. 
Scroll down using the track ball and select Shut Down. 
Select Confirm using the track ball. 
This screen shows AstraSync shutting down. When shutdown is complete, please restart Astrasync from the BB program screen. 
Move your trackball up to select Yes. 
AstraSync will now initialize. 
Move your trackball up and select Yes to confirm access to mail.fastmetrics.com.
Continue selecting Yes in the screens that follow until synchronization begins. 
When synchronization begins, you will see two arrows in the upper right hand corner of the screen indicating transmission of data. If you have a 3G connection and there is lots of email, contacts or calendar information to update, this can take several hours. Please let the syncing process complete.
|
